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Case Study
H&R Block + Mindsmith
H&R Block cut tax training timelines from days to hours, and swapped text-heavy courses for branching scenarios learners practice on before they meet a client.
Company: H&R BlockIndustry: Tax Preparation and Consumer Financial Services
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Content development timeline
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Larger course builds
Challenge
When things change quickly, the training has to keep up
H&R Block set out to elevate its content development process. Training leaned on text-heavy instruction that learners mostly read, and in a tax environment the material has to be updated quickly whenever tax laws and regulatory requirements change. Development timelines running in days and months could not keep pace with that.
Solution
Away from passive reading, toward active practice
Mindsmith is used to create and update tax training courses and microlearning lessons, including videos, scenarios, practice activities and learner interactions. It now sits at the center of how the team designs, develops, reviews and maintains training, and it is what let them replace text-based content with interactive learning built on real tax situations and the decisions those situations demand.
“We have seen development timelines drop from days to hours and from months to weeks, which is especially valuable in a tax training environment where content must be updated quickly to reflect changing tax laws and regulatory requirements.”
Results
From days to hours, and months to weeks
Development timelines from days to hours
And from months to weeks on the larger builds.
Updates keep pace with tax law
Valuable in an environment where content must be updated quickly to reflect changing tax laws and regulatory requirements.
Practice before the first client
Learners apply knowledge in realistic tax situations before working with actual clients, which builds confidence and readiness.
Interaction in place of text
Videos, branching scenarios and decision-making activities instead of text-heavy instruction.
Features
Interactive experiences, not passive reading copy
Branching scenarios
Realistic tax situations where the learner's choice decides what happens next.
Decision-making exercises
Practice at the point of judgment rather than recall.
Matching and sorting activities
Interaction types that take the place of passages of reading.
Timelines
Sequenced content a learner works through rather than scrolls past.
Ready to achieve similar results?
Join organizations like H&R Block who are creating eLearning faster with Mindsmith.